Why Prepaid Maintenance?

 

Here are some example scenarios (click on each one to view the details):

 

A Hacker Attack Or Data Glitch Wipes Out Your Website

Without prepaid maintenance: If you do not have a recent backup you will need to re-create all the changes to your website since the last backup.

With prepaid maintenance:  We will restore your website to the exact condition at the last backup.

Your IT Staff Is Modifying Your Website And Accidentally Deletes A Page

Without prepaid maintenance: You have two choices, either restore the website to your last backup and have the employee re-enter all their changes or re-create the lost page manually.

With prepaid maintenance: We can restore your site from the last backup to a temporary website on our server and restore just the missing page.

WordPress And Themes Must Be Updated Due To Security And Bug Fixes

Without Prepaid Maintenance: You have two options.  Your website can be configured to install these fixes automatically or your IT staff can install them manually.  In either case if there are issues with the upgrade your website could be crippled while your IT staff determines how to fix the issue.

With Prepaid Maintenance: We will manually install the upgrades to your website and if there are any issues we will fix them at no extra charge as part of the agreement regardless of how long it takes.  However, keep in mind we are **Divi experts so when we upgrade your website we will have already  encountered and fixed any issues on other websites.

Prepaid Maintenance Packages:

Weekly Maintenance – $120 a month

Every week we will perform a full backup of your website, check for and install any updates to WordPress, the **Elegant theme, or plug-ins, thoroughly test your website after the upgrade and will fix any issues at no extra charge.

We will also use a malware scanner with the latest definitions to scan your website for malware and resolve any issues that are uncovered.

*This includes 4 hours of prepaid time for work on your website not related to the above upgrades.

Prepaid maintenance customers receive a higher priority than ongoing projects.

Monthly Maintenance – $60 a month

Once a month we will perform a full backup of your website, check for and install any updates to WordPress, the **Elegant theme, or plug-ins, thoroughly test your website after the upgrade and will fix any issues at no extra charge.

We will also use a malware scanner with the latest definitions to scan your website for malware and resolve any issues that are uncovered.

*This includes 2 hours of prepaid time for work on your website not related to the above upgrades.

Prepaid maintenance customers receive a higher priority than ongoing projects.

Note – Due to the increase in malware attacks we strongly recommend the weekly maintenance so your website is better protected.  Please refer to this article for more details.

We believe these prepaid maintenance plans represent an outstanding value and are the best way to assure your website is reliable and trouble-free.

*Prepaid hours must be used in the month they are allocated and cannot be banked.  For instance, on the weekly plan which includes 4 prepaid hours a month you cannot use 48 hours of maintenance for free at the end of the year.

**These packages are only available to customers for whom we have created a website using an Elegant theme shown on this page.